Find the answers to the most frequently asked questions.

General

You can view my service guide here.

You can view our process here.

Aside from submitting the needed assets on time, one crucial component of this collaboration is timely communication. There will be back & forth communication with due dates and your timely response will be very much appreciated. 

Another factor that will greatly help our project is feedback from your end. Your specific feedback will be very helpful to ensure that the creative direction and your vision are followed.

Yes, I do! I would love to help as many coaches as I can so I’m very much willing to discuss the best payment plan. Most projects are split into 2-3 separate payments. However, please note that there is a 50% non-refundable deposit that needs to be paid upfront in order to secure your booking.

No. The 50% deposit is nonrefundable because it’s a way for you to secure your spot in my booking calendar. This scheduling helps me ensure that I give every client the proper amount of time that they deserve. With this in mind, I turn away clients for your reserved time slot. If you decide to back out, for example, you may leave an empty spot that could have been given to another project. 

I’m here to help you for any design-related issue. You can reach me through email or my social media platforms. I respond within 24-48 hours Monday through Friday.

As your branding and web designer, I am in charge of creating the design assets and the website design, guidance & setup. 

There might be additional costs if you opt to use a paid font family for your brand typography. 

For your website, you need to pay monthly for a hosting subscription and have a private domain (e.g. www.businessname.com). There may be additional costs depending on the features that you want for your website (example: email marketing platform, appointment scheduler, e-commerce platform, etc.). 

This is preferred, to make sure that we accomplish everything well within your deadline. For the estimated timeline of my services, please view the inclusions through this page

Investment fees can be subject to change without prior notice. These are just estimates for you to have an idea of what investment to make. The specific amount will depend on the scope and timeline of the project, along with other factors. This will be presented to you in the Strategy Document. 

I design on WordPress, Squarespace, Showit, Kajabi, and Systeme.io.

You’ll need to send all of your website content (website copy/text and photos) and complete the questionnaire that I will be providing. All of the due dates will be discussed during our strategy call. 

As your web designer, I am in charge of the design of your website and the look and feel of your brand’s visuals.

I do not provide photography services. For the photos, I can source them through free stock photo websites for an additional cost.

If you need help with your website copy, do let me know. This can be an add-on service. 

Please note that to stick to our timeline, your timely response in sending assets and giving your feedback is important.

For transparency, failure to submit the needed assets and questionnaire or delays in sending feedback within our agreed timeline may result in the rescheduling of the project to a later date and/or a restart fee. 

As your branding and web designer, I am in charge of creating the design assets and the website design, guidance & setup. 

 

There might be additional costs if you opt to use a paid font family for your brand typography. 

 

For your website, you need to pay monthly for a hosting subscription and have a private domain (e.g. www.businessname.com). There may be additional costs depending on the features that you want for your website (example: email marketing platform, appointment scheduler, e-commerce platform, etc.). 

Web hosting is a service that allows us to “rent space” on the internet. Domain hosting is the process of securing a domain name or web address for your website (www.yourbusinessname.com), which means putting your address outside the door your “rented space”. 

There are multiple service providers that provide both domain hosting and web hosting, but depending on your needs, you may want to consider separating the services.

No, you will need to purchase your own hosting and domain and provide me with the permission to access the accounts. For hosting, I recommend Bluehost and Siteground as two of the most reliable providers.

Please note that Create with Ashley Nica is not responsible for server downtime, software issues or any other compatibility issue that may arise after the launch of the site from your hosting or domain provider.

I’m a huge advocate of empowering business owners to manage their own kingdom (aka their website). With this in mind, part of my packages is a video walkthrough where I show you how to do edits and update your website. Each video walkthrough is customized for each client. 

If you prefer to outsource website tasks, I also offer maintenance at my hourly rate.

I include basic SEO set-up in all my website packages. Writing for SEO and in-depth SEO set-up, however, is not included. But I can recommend SEO experts if you prefer to outsource this. 

As your web designer, I cannot guarantee an improvement to your ranking on search engines because it depends on a lot of factors, such as website traffic, website content, and marketing strategies.

Web Design

Monthly Design
Support

If you’re looking for time estimates on specific tasks, I’m here to help! Let’s talk, and we can go over your needs. 

I can handle social media graphics, presentation slides, ebooks, worksheets, flyers, newsletter designs, editable guides, blog or Facebook banners, Youtube graphics, and more. Let me know what you have in mind. 

This monthly package excludes Branding, Web Design, or Sales Page Design. If you need these services, kindly check my other offerings.

If you need more monthly support hours, we can certainly discuss upgrading and customizing your package. 

No, we can start with a commitment of just 1 month, so you can experience the services firsthand, and evaluate their fit for your needs. We can then circle back to let me know if you want to continue with a longer timeline.

No, unused hours cannot be rolled over to the following month. Each month’s allocation is specific to that month, ensuring you receive the best service and attention within the agreed timeframe.

However, as your designer, if I anticipate having unused hours, I would reach out to you. We can discuss additional tasks or ways to maximize your monthly allocation.

I will be needing your brand identity assets (logo, colors, fonts) as well as the list of tasks you need help with. In case you’re looking into revamping your brand identity, I can also offer this as an add-on service. Just let me know.

Depending on the tasks required, I may ask you to fill out a questionnaire that will help us align with your vision for your brand.

Please note that to stick to our timeline, your timely response in sending assets and giving your feedback is important.

For transparency, failure to submit the needed assets and questionnaire or delays in sending feedback within our agreed timeline may result in the rescheduling of the project to a later date and/or a restart fee. 

Yes, I can! Brand identity design can be a separate add-on service before we delve into the regular monthly design support. 

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